Only a high trust society could pull this off. Could you imagine what would happen in parts of the U.S. that had staffless stores?

During the COVID-19 pandemic, unmanned shops drew interest as a way to prevent infection and cater to contact-averse customers. Now such shops are again in the spotlight as a means to help solve serious labor shortages. Research is underway on systems to run unmanned shops safely and efficiently, and such systems have been introduced by a wide range of businesses, including cosmetics companies and a bookstores.
In May, cosmetics company Orbis Inc., based in Shinagawa Ward, Tokyo, opened an unstaffed store in the Granduo Tachikawa shopping mall at JR Tachikawa Station. While the company has 93 directly managed shops across the nation, this is the company’s first unstaffed shop. The shop is small, about 7 square meters, and offers about 90 cosmetics, such as lotions and serums. When a customer picks up a product, several cameras installed in the ceiling and a weight sensor installed in the shelf instantly recognize the product. The customer then pays the amount displayed on a cash register screen, and a gate opens to let the customer out.
Yomiuri Shimbun
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